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Rob Goodall

United Kingdom

1 Reviews
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1 review

Kentfaith

Here are a couple of things I'd like to…Camera is Faulty after 9months use - Product Warranty is a con

Here are a couple of things I'd like to highlight for anyone purchasing one of these cameras: I have daily issues I have with the UBox app you have to use with this device - It's rubbish. Maybe you can link it to another app? I'm not sure. My camera became faulty in multiple ways after around 9months of use. Daytime mode ended up with an incorrect colour display, Nighttime mode stopped working altogether. I'm pretty sure the solar battery is also faulty as I'm now struggling to get it to charge past 40% [via solar or removed and plugged into mains] Kenfaith are willing to repair the camera as per their terms and conditions, which is great in theory, but YOU HAVE TO SEND THE CAMERA BACK TO CHINA AT A COST OF £60.00. You also have to pay for the item to be shipped back to you once it’s repaired. They haven't stated how much it would cost in shipping when they return the camera. Logic dictates it may be £60.00 again as it's basically the same journey. If I went ahead with this I will risk paying £120.00 total in shipping fees, which is almost the same price as the camera was in the first place. Shipping costs aside, it's unclear how long this will take, Obviously if you have CCTV like this set up somewhere, its because you need round-the-clock security of that area. Bear in mind, I have already spent weeks sending emails and sharing evidence of the faults, all this time the camera has been providing daytime only monitoring. How long do you think you could go without functioning CCTV? I think it's likely I'll have to fork out for another product from another company and hope they are more accommodating in situations where their products become faulty. I would suggest you purchased a camera elsewhere too

2023-09-26Helpful 2