The responsiveness of my…
The responsiveness of my point-of-contact was mixed. I would call or email and there was a delay in response. However, the quality of the services provided was excellent. I wish it were not so expensive; I was under the impression that recovery from my storage device would likely cost less than half of what it ended up costing, but I desperately needed the data, and I appreciated having the service available. The shipping process was smooth and seamless.