Every support question escalated
Every single support question gets escalated to another team, no matter how simple. This results in a slow and painful experience. I’m new, how many holiday days are remaining this year? “Sorry, I need to speak to another team about that and get back to you.” Why I have I not been paid and not been told about it? “Sorry, I need to speak to another team about that and get back to you.” It appears as though support employees receive no training, as they cannot provide answers themselves. I can’t believe all the other reviews describing the support team as knowledgeable, I have found them polite but not useful. If I had the opportunity to stop being employed through Multiplier I would take it.