Ok so pay your money and hope
Ok so pay your money and hope - and remember this is not a cheap service in cost, just a cheap service as a customer service! If the flowers are ok then great. Face any issue and you will get platitudes and a minor offer of discount for a future order. So basically spend further monies with them to resolve poor service - great business model. Flowers delivered in poor condition and starting dying in 2 days. The recipient too embarrassed to initially tell me. When I found out and sent full details and photos customer service team they don’t want to know. Must raise immediately! Sorry too late. So basically your issue not ours - thank you we have you money. Please spend some more with us with a minor discount oh and your response is dealt with by a CUSTOMER SUCCESS officer - seriously!!