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Lia Gendron

Canada

1 Reviews
2 Reads
1 Useful

1 review

Trueharness™

DO NOT BUY this product! Worse than Poor quality and TERRIBLE Customer Service.

DO NOT BUY this product. I ordered 2 xs harnesses. It took over a month to arrive. One was great but the second one was poorly made and not even the same size. The strap was put on backwards and the clip would not stay tight. Within a minute of walking my dog got out of the harness. I asked for a refund and sent pictures and a description of the issues. They sent me another harness instead which took another month to get. The new harness had the same problems as the last. I again asked for a refund. This time they wanted me to take videos. I lost it! "Their web page clearly says 60 day risk free guarantee. Get a refund no questions asked." It took me over 2.5 months to get it resolved. I told them I would not let this go based on principal. Their product is of very poor quality and dangerous to use. I finally got a refund today after threatening to write a review and posting on social media the pictures of the product I received and their responses. Lies, lies, lies is what I told them and I would let the world see it for themselves. I read the reviews on their website. I really wish I had found this site first. For sure I have learned a lesson. Don't believe what you read in terms of reviews on the companies website.

2021-06-22Helpful 1