Poor customer service
I placed an order for 4 award bases in mid-June. I received a proof via email and approved it. A couple of business days later, changes were requested by my company president. I called immediately to pull back the order and fix it before shipping. There was no answer, so I sent an email. Several hours later, I received a written response from Kelly V. telling me it is too late because the items had been engraved and would be shipping soon. I immediately called and Kelly V. answered the phone. Instead of attempting to work with me, she spoke over me to tell me it is my fault (which I already know and acknowledge) and the items are going to ship, but I am welcome to order 4 new items. At that point, I asked her how the customized plates were adhered to the pieces. She said they are adhered with glue and I am welcome to take them someplace local to have them replaced. I asked why Crystal Plus could not do that. After putting me on hold, she told me they could. When I asked why that was not suggested to begin with instead of allowing items we know are wrong to ship, I heard a lot of huffing and puffing, rather than an actual verbal response. At that point, I asked to speak with someone else who was very pleasant. I am hopeful she will work with me to fix the error. Crystal Plus has another competitor I have worked with several times. I have never had anything but positive experiences with them. I will continue to work with them in the future and I would only place an order with Crystal Plus when the other company is out of stock on an item I need and I could not find it anywhere else.