Kennel cough! No follow up
Kennel cough! No response or follow up call! Our 2 dogs shared a kennel, indoor/outdoor access DOG1) Came home with kennel cough! Also an open sore on his lip. As requested, they were separated while being fed, but our little guys was forgotten and left alone on the outdoor part of kennel for a couple hours. I could see him sitting in the corner up against the door waiting to be allowed back in. He’s a shy little guy, I felt terrible watching him there while trying to contact the facility to get him let back in with his “sister”. He also lost4 pounds while there. ($320 vet bill from vet ER after getting home) DOG2) is an older dog with high anxiety disorder (also has a non-aggressive cancer). We left instructions for her daily anxiety meds with an increase in case of thunderstorms. When we picked her up, we were told she wasn’t given daily meds because they didn’t think it was necessary. Maybe just a miscommunication, but the rx label clearly states it’s daily dosing. She also lost weight while there. Ive emailed 4 times about the kennel cough still no response from pet paradise.