I am the backup for a friend when he is…
I am the backup for a friend when he is out of town and there is a problem. Today, he was home, but his system was going off all day, so they called me about 5 x. I called the number they gave me (Columbia, MD). Called it and they sent me to their alarm call center. I asked to be taken off until July 14th, because the owner was home. They sent me back to Columbia and nobody answered. That isn't the worst of it. My friend pays for a monthly maintenance fee and he could not get an appointment for someone to come out until July 14th. They said just because the system was going haywire, it wasn't covered under the maintenance plan and too bad nobody could come out. It is a frickin' emergency when the alarm is constantly going off. Horrible customer service. Stay away.