Too irritating & dismissive customer service, save your $$!
I wanted to try this product line after experiencing a slight increase in breakouts and felt that my routine wasn't helping. I find it so strange that, unlike Curology, another custom skincare subscription, they NEVER ask for photos of the client's skin. The formulation was so irritating despite my efforts to reduce my use to applying every other day/twice a week. The "retinol" they use is quite suspicious as I wasn't able to find any information online about it according to its name. And so I broke out horribly along my neck and down my jaw which NEVER happens. Customer service claimed it was "purging" but it was so bad I was too scared to continue. How does someone purge after 2 MONTHS of using a non-prescription product? While I'm no doctor, my gut feeling was to stop using it. During my 2 months of using it, customer service never offered to reformulate, told me to wait it out, and just sent the generic copy&paste description of what the product does. They did nothing to help assuage my stress about the state of my skin nor offer any alternate solutions. I'm back on Curology again and am hopeful I can get back to normal after this stressful experience.