WORST customer experience, bus run away and driver shouting at the passenger
This is the WORST customer experience I had in my life. Me and my sister took a ride from KL to JB by Transnational Bus on Sep 23, 9pm KL Time zones. The seat is very discomfortable and the driver attitude is very bad. We reached Yong Peng at 00:20am, the bus driver didnt inform properly and clearly whether it is a dropoff for Yong Peng passenger or stopby for rest room. When I found out something is wrong, I quickly raised my voice and told the driver to stop. As my sister is in the toilet and the dropofff is not than 2 mins. However, the driver shout and yelling at me that why we are not informing earlier. The attitude is certainly unacceptable. Point 1:The driver should take the responsibility to inform the message clearly to avoif this kind of situation. Point 2;The driver shouldnt blame the fault to orhers. Point 3: As a customer service line, the driver shouldn't yelling at the customer. Please give me a reasonable resoonse upon this matter.