Would honestly give no stars if I…
Would honestly give no stars if I could!!!!.. car broke down and needed to change the dates of my accommodation by 1 day. They made me jump through hoops trying to prove that my car had broken down. Then after sending proof multiple times they continuously declined it. Blaming my place of accommodation, stating that the place of accommodation refused to change the date. I rang the accommodation and they had told me the truth. That trip.com refused to change the dates without the accommodation paying a large amount of fees to trip.com and because the accommodation had already paid fees to trip.com they declined to pay any more. The accommodation was amazing. They organised independently to change the dates for us and were great. Trip.com refused any refund, refused to help but instead stressed me out in an already stressful situation. They kept ringing me at night time and not one of them could speak English properly. Don't ever ever go through trip.com. all accommodation businesses i have talked to would rather offer you a better price if you call them than pay trip.com's massive fees they charge.