For businessesSearchWrite a reviewCategoriesAbout
简体中文English

Judy Crowe

United States

1 Reviews
1 Reads
1 Useful

1 review

Oncloudwalk

I ordered two pair

I ordered two pair. It took approximately 5 weeks to get them (from China). When they did arrive, they were of poor workmanship. I could have purchased something like them at the Dollar Store...really. The seam on the back of one of the pairs was already coming out. In addition to that, they were both too small even though I did order the correct size. I emailed the company to request a return and was told that since I ordered the right size, they would not offer a return or exchange. I really didn't want an exchange anyway because of the poor quality. After emailing back a forth a couple of times and trying to resolve the issue, they refused to do anything. I have reported this to my credit card company and asked them to dispute the charge. Even though they said I had no grounds to return the shoes, I shipped them back anyway via USPS to the address on the labels they came in. (I saved the packaging that showed they were shipped from two different places in California). Even though they were California addresses, I could tell the shoes were made in China...at any rate I shipped them back to the addresses that I had. My credit card company is reviewing and I am hoping I don't have to pay for them. Honestly I would rather spend a little more and buy American made products. I feel in the past few years Chinese products are the worst ever. At least in the US you typically get what you pay for and have some recourse if you don't. I hope this helps someone else. I would never order from this company again. Don't confuse this company with Cloud Shoes...they are totally different. OnCloudShoes should be cut off from selling in the US at all...don't be taken like I was! A word to the wise. As for me, $75.00 of my hard earned money is down the drain.

2021-07-22Helpful 1