Company policies make staff operate like robots
No common sense if a product or delivery is not right. Getti g any sensible discussion with the customer services is crazy. Company policies and procedures mean staff act like robots. Bought a product as system implied it was delivery only. Paid delivery to the store. Turns out the store has the product. I could have bought instore and save delivery charges or extra delivery footprint. As goodwill theh should refund me the delivery charge.