I can't recommend Alibaba
Re: I did reach out and when the matter was escalated Alibaba sent me an email saying: "It is recommended to use a supported channel for payment." So nothing was done to rectify the matter. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - I'm surprised this platform has been utilized for so long because I've yet to find quality I would want associated with my business. I do have one vendor that I like for personal custom orders, not for my business, but I will not be testing new vendors on Alibaba. The few orders I've made throughout the years all turned out to be low-quality items, dirty, damaged, and even wrong items. I typically never asked for refunds but I did for the two last terrible orders and Alibaba agreed to a return/refund but they took a comission for themselves which was refunded back to me when I involved PayPal. Due to this, they have now blocked all payment methods except for wire transfers. Meaning that if I get a bad order, Alibaba can refuse to refund and a third-party can't resolve the dispute. My seller told me that they also do this when an account leaves bad reviews but I don't know if that's true as I was blocked from leaving a review once they agreed to refund and labeled the order as closed.