Not a Scam but Misleading.
I lost my passport after booking a trip to the Bahamas and went on every expeditor page I could find and Online Expeditors was the only service that offered a "rush" for lost/stolen passport right now where all other sites say only renewals or new applications are being processed by 3rd party services. I called in and waited 45 min to speak with someone to confirm this and I was told that they can in fact do it. When I called to set an appointment with USPS (nothing for 3 weeks in my area) they told me without an official letter of authorization, I was misled into thinking Online Expeditors was actually offering something special or a true rush service whereas during this time they are not able to because of Covid. They are simply giving you an easy platform to complete your forms then acting as a middle man to ship off your documents. I have requested a full refund as this was not clear to me and I can complete this process on my own with no added benefit of using Onlineexpeditors.