Viewrail is nice people with a sloppy system.
Viewrail gets one star for having overall generally nice people to work with, but while I would love to give them more than that, their pipeline is just too sloppy and unreliable. To start with, the sales rep assured me that they would send more balusters than would be required. Then, when installation started, the design was actually short several balusters. The instructions that were included were for a totally different design, and none of the youtube videos matched the system I purchased. Getting the correct instructions required me to call and eventually get an appropriate (and overall perfectly nice) human on the phone, who then had to dig around in their system for a few minutes and email them to me. The packing list had random parts that were not actually for my design, which I paid for and are now unnecessary and useless. The difference between how the sales rep described the system vs what was actually delivered is frankly astonishing! It was a comedy of issues, all of which slowed down the project, caused a ton of additional on-the-site design thinking and extra work from my , and made the project way harder than it would have been if everything was as described. Oh, and did I mention that they billed me hundreds more to ship the parts that they missed in the original design phase? Because yeah, that happened and also felt really annoying. I don't know what tools and quality control practices they are using, but they should try different ones.