Once I learned how to navigate your…
Once I learned how to navigate your website and get to the right person to oversee my process, it was smooth sailing. However I must mention that my old passport I mailed to you had a wonderful plastic cover protector that seemed to have gone missing in the process. It was part of my last renewal with another company, and I am sad to say that it was not returned to me with my new passport. I paid extra for that and am unhappy it was not returned to me.