Not a good company after being passed to new owner
Prior to the new owner taking over it was great, give or take minor, but well communicated, shipping delays. Afterwards though, the business has gone to hell. My box for the Nov 2023 kit was missing 75% of the advertised materials and was delivered over a month late with NO communication, as was many other subscribers boxes. I have tried multiple times to contact support via E-Mail, the Subscriber Facebook Page, as well as the main Business Facebook Page. The owner blocked me from the main business page for simply asking for help with the missing items, and hasn't been looking at the Subscriber page at all since October 2023 it seems like. I have never received a return E-mail ether. I am currently disputing the charge for Nov. 2023 through my bank, and won't be surprised if I have to do the same for the Jan. 2024 box since it hasn't been fulfilled yet and may be "lost" by the company as retaliation. I would also like to note that, while I canceled before Jan 1, I suspect many people are being double charged for the Jan. 2024 kit because she changed the payment date from the 11th of the month to the 1st, only sending a mass email at 11:59 on 12/31/23 right before payments on the new date took effect (literally minutes).