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Illy

South Africa

1 Reviews
0 Reads
1 Useful

1 review

Cossky

Iffy Cossky experiences

I ordered a Lady Dimitrescu dress from Trendsincosplay, run by Cosplaysky/Cossky. It was okay-made and the dress fabric is beautiful! The necklace was a bit inaccurate and the gloves are not leather or pleather, as they should be. The hat is a cheap little straw hat, definitely too small for this costume. The dress is EXTREMELY long and only useful for a photoshoot, where you'd have to stand on a step ladder or something. Definitely couldn't wear this at a convention. Standard shipping was efficient. Struggled a bit with sizing, as my dress is MUCH too big, despite following the sizing guide. I wouldn't recommend this company. I experienced issues with a previous order, where I added DHL shipping to my cart, but instead, it was sent through standard shipping. I couldn't get hold of them to let them know and had to demand a refund for that. My boyfriend also ordered from them and had 2 very expensive items in his cart and he paid for DHL shipping. Only 1 if the items arrived. He contacted them about the second, and they were oblivious about it. And then they told him they'd need to make it from scratch. He waited over a week and still no correspondence. He wanted them to send it via DHL too, since he paid for DHL, but they refused and said it would be too expensive. Some more time went by and he still didn't have any feedback. Eventually he asked for a refund, which he only got about 2 weeks later. Finally, their customer service is horrendous. Their email system has been down. With my first costume, I tried to contact them numerous times, because they weren't shipping with DHL, and all my emails bounced back. After contacting them over and over on their Facebook page, I eventually got a response. Now, it seems there's 1 person dealing with emails. They respond with one-word answers and generally aren't very helpful or professional. PS, they offer cosplayers a chance to be featured on their social media pages, in exchange for a 5 star review.

2021-08-02Helpful 1