no control over their suppliers and slow to react to mistakes
I have been a customer of LOCAD since July 2023 and some parts of it has just been a nightmare. For context, I operate a small business and transact $30- 60k/mth with LOCAD (warehousing costs, fulfillment costs etc). Since the beginning, they've failed to package my parcels well, resulting in broken handmade pieces (that I personally make) and simply missed out items in the package. When asked to reship the missing items due to their warehouse error, they told me they might not be able to cover shipping because "shipping costs are too high". The initial errors keep happening even till now (Sept 2023) and nothing has been fixed