Fulfilled their service exceptionally well
Signed paperwork at 7 july. Got to government 17th july. Received my passport august 7(much faster than the 4-12 weeks expedited is reported by the government officials!) my details: For promptness sake I'll say there was an important family vacation planned. We had gotten tickets when I realized my passport was lost. I gave up looking for it and began searching online on July 7 intent on getting a passport before my August 13 plane ticket. The process was very streamlined. The only issue was that when selecting an office (post office/county clerk) to affirm your documents, you are not told if those places are by appointment only and how long it will take to get an appointment. By the time you finish(and pay) for your OnlineExpeditors service, you are bound to send your(county clerk approved) documents the next day by 4:00 pm. I had to make calls to the downtown office and found I had to drive an hour and a half to a clerk that would accept walk-ins(all other offices were booked for months). This way I was able to send the documents by 4:00pm the next day. They ask you to provide two copies of your documents, one for the sealed and stamped envelope produced by the official office and a second set to go on the outside of that in the fedex package for the folks who handle it to see. I included a copy of my plane ticket by advice of the county clerk though not mentioned by OnlineExpeditors. Their tracking system was very good at keeping me updated through the various steps of progress. There was a limbo period where it was in the government registry but all the phone lines for additional information were dead. Probably shouldn't expect it in 3 days, but they definitely beat the 4 week minimum from receiving it at government august 17. I also sent a couple emails to the government offices explaining my situation with my passport registration number and that may or may not have had any influence. I am extremely happy with this company and would recommend it to people who wish/ need to cut down on the 4-12 weeks of regular service via directly sending it to the government. I believe they do something special to streamline and prioritize the process an am extremely satisfied.