ICAN delivers faulty wheels and does not honor warranty
I can verify all these claims with videos and emails exchages. I order a pair of ICAN wheels , it was delivered faulty, the freehub body that could not engaged. When I wrote to ICAN with a video of the faulty freehub. Instead of ackownledging that the wheel was faulty, they sent me a video how to remove the freehub body and service it. I told ICAN i do not have the tools and therefore need to send to the bike mechanic to be service and requested ICAN to refund the cost of service. 50USD. They initially agreed but the was no refund for the cost of repair. After the repair, the freehub was engaging intermittently, I had several close shave, when i engaged in peddling, the freehub slipped i almost fell on the side of the traffic. When I wrote to ICAN , they wanted to send mt a freehub body and expected me to replace it. I had only used the wheels once and my ride was cut short becaused it was hazardous. I felt cheated. The quality of wheels and their service is extremely shameful. And ICAN claimed their wheels to be UCI approved . All buyer ought to be informed this is ICAN wheel quality and service. Hope this will help buyers make informed decision when getting a set of wheels.