Long Time Customer No More
Long time customer who was repeatedly screwed over by their policies. Lost packages, their insurance would not cover even after filling out the forms. Delayed shipments with little messaging regarding these. Constant promising of boxes with licensing agreements only to be pulled at 0 hour to be Singapore only. No reminders for auto payment, and then no refunds even if you contact them immediately. I got tired of it. ---- I'll edit this to reply to them. No this did not start with COVID. Using it as an excuse and trying to blame me for not knowing when payment is being taken out is poor customer service and and shows you how they really act. Every single sub I have has a courtesy reminder. They do not. They break international laws about refunds. They break laws about false and misleading advertising by "making mistakes" fairly often and never going back and making sure they fix all past instances of advertisements. Stop. Just stop. You begged people to boost your rating on Facebook today. You censor your Facebook and give rewards to positive people. Instead, you should have took ownership of your mistakes for the past several years and you would have kept me and many others!