One part I ordered was declined by the vendor BUYER BE WARE
Placed an order only to find out one of the items the vendor declined to supply which is a poor excuse to not honor their commitment as a reputable website. Prior to taking orders they should verify availability rather than give a lame excuse that vendor declined. The same vendor is still offering the same parts on their website so it kinda makes you think that something shady is going on. Most order they have declined are mostly OEM parts. The generic Chinese stuff always seem to be in stock. I have written a review before and I definitely don’t trust this site anymore about the ability of fulfill orders and their vendors who don’t seem to be reliable suppliers of which the responsibility falls solely on this website as if your vendors are not able to fulfill orders then it’s your responsibility they should source the part from a different source and eat the difference in price if any. This is when they would get 5 stars for customer service. This website is hit and miss and my last order I ordered some rubber bushings they seem to be packaged very poorly and could have been fakes packaged in Toyota plastic bags. Their prices seem to have shot up on the last month or so and I have found partsouq.com to have cheaper prices and genuine parts. This website has a long way to go in terms of order fulfillment and customer service which I hope they improve over time by denying some of their unscrupulous vendors a chance to sell parts on their website. The vendor that declined one part I ordered had 4 green stars. They should also have a system where customers can rate the individual vendor as opposed this websites arbitary rating system. This website could certainly learn a lot from ebays policies if that’s the platform they are operating on. If one vendor declines an item they should source it from another one and inform the customer if there is any delay in the shipping or change in the vendor. This is the only way to resolve such issues everything else is just phony excuses to do nothing and not improve their rating or standing. When someone is placing an order for a part they obviously have need for it and for any of your vendors to just DECLINE is not acceptable by any measure and or standard. Why are are they offering the part for sale if they don’t/can’t plan to fulfill or perhaps can’t fulfill. All vendors should be updating their inventory and availability on a daily basis. This website is using an eBay type platfrom to sell merchandise but they need to understand that eBay has an individual rating system for each vendor and if they don’t deliver or perhaps a damaged or defective item that is not not as per the description they eBay guarantees their money back, I did send an email for their customer service people and told them if they could get the part from another vendor and include it in the order but they declined. THE CONCEPT OF CUSTOMER SERVICE DOES NOT EXIST. NOT EVEN AN ATTEMPT. The last order I placed I ordered some rubber bushes and they didn’t seem genuine. I am not sure all oEm parts offered on this website are genuine Toyota or Honda parts. Very few vendors seem to have stock and usually the one who say delivery in a day or 2 are ones in stock rest o them I think take orders from them and go hunting for them from different sources to fulfill.