Terrible experience with EMS
I sent a package from Japan to Belgium on June 7th 2021 using EMS. The package was suppose to arrive ~1 week later. However, it took them more than 2 months to determine that they actually lost my package somewhere on the way... They did not provide any explanation of what happened, simply stating that "the package could not be delivered due to unforeseen circumstances". When I formally requested to investigate this situation, the simply concluded that "the package is lost without any trace". What kind of explanation is that? An 8kg package disappears without any trace?! Unforeseen circumstances?! The package contained used items, gifts that were received from family and friends through many years. These items may not have a lot of monetary value, but for me, they are irreplaceable. So I asked them to conduct another search for my package, the refused, stating that their "investigation conclusion is final" . Money can really really replace the items they lost. But even then, when I finally submitted a damage claim for the lost package, they offered to reimburse the shipping fee that I payed (it was ~180USD) and for the contents of the package they offered ~30USD.. When I asked to also compensate for the inconvenience caused and the sentimental value of the package, they outright refused and asked me to leave.. 30USD for all the trouble you caused?! Really?! I wish I could give them less than 1star in this review. Don't use their service for anything valuable!