The phone is not brand new when I got…
The phone is not brand new when I got it, and the customer service charge 4% transaction fee for return. Updates: Thank you for showing what is 盛气凌人. Here's the story: 1. I ordered a limited edition phone with a special feature for unboxing (only show up when the phone is first time used). The unboxing experience is very important when I paid the high price for limited edition. However this special feature is completed missing when I got the phone (and it indicates the phone has been used by someone else before). 2. Right after I noticed that I contacted the team stating the situation and Giztop AGREED to return but with condition I pay for the shipping and paypal fee. 3. Then it comes with several rounds of emails. Giztop asked for photo, I provided; Giztop asked for IMEI, I provided; but what they end up doing was repeating 'phone is being opened for google installation', without any proof (you asked for IMEI right?). 4. For those who are reading this, if you are not kind of person giving 5 stars to all purchases, please read other one-star reviews before making decision.