We ordered wood stair parts from this…
We ordered wood stair parts from this company specifically because they would stain them for us...at significant additional cost, of course. We knew that staining would be difficult for us to do properly, so we wanted professionals to handle it. The first item we opened was a newel post, and immediately upon opening the box, we saw that several spots were missing stain. A quick glance around the post showed drips where the stain was not properly applied. One post having been stained poorly would be acceptable, but all of the posts we ordered were similar in condition. One of our other items was badly damaged in transit and was unusable. Contacted the company, and after showing pictures, they ordered a replacement, so that was fairly painless. We told them that we would have to have most of the remaining pieces re-stained because they were not done properly but did not want their company to do it...too much hassle and they had already messed it up once. Pictures were once again sent to show them the poor workmanship on the staining. I suppose it's our fault for not fighting it more, but beyond a simple apology, we were offered nothing for the negative experience...not even a partial refund. We spent A LOT of additional money to have these pieces professionally stained and could have done a much better job ourselves. To top it off, the replacement item arrived and was also damaged all along one side. It is usable, but we will have to spend additional money to repair it as well. Overall, the quality of the wood pieces is good, but I would NOT spend the additional money to have them stained. There is a good chance you will have to redo it yourself, and you can probably find them cheaper elsewhere. As a side note, we purchased all other stair parts at other companies because they were significantly cheaper.