SCAM SCAM SCAM
SCAM SCAM SCAM - DO NOT ORDER FROM THEM I purchased a pair of sandals. It took forever to receive them. They were not true to size and I wanted to exchange them for another size. This is the email I received from them. Dear customer, We are glad you got item, but sincerely sorry for the problem. According to our Return & Exchange Policy, we accept returns and exchanges within 15 days from the date of package reception and if the products are in new, unused condition with the original packaging. (I contacted them within their return policy) If you want to send the order back for exchange or refund, the return-shipping fee needs to be afforded by yourself. Considering the high shipping fee to return it all the way back to our warehouse, will it be possible to offer $8 discount code to you as a way to make up for this? It is more convenient for you. I asked for a better discount code. They would not go any higher. I accepted the discount code and tried to reorder the sandal and it did not work. Here is their reply We are so sorry for that. How about you make the order and then we refund you $8? Hope you can understand Of course I refused. I am not going to dispute this charge. Not sure if I can get my money back, but I will try. They are still not cooperating in sending me a label Here is their response to my posting. Dear Customer, We are so sorry for the pronlem. As for this problem, we sent the size was you ordered. Please do not worry, we will try our best to help you, Hope you can understand. If you have any questions, please email us , we will reply to you soon, thanks. Have a nice day! The COLAPA Team