United States
SCAM! I ordered a 7 carat emerald cut ring and 6 weeks later I received a tiny emerald cut pinky ring. I told them I received the WRONG ring. Complaint went unanswered for weeks. A response was finally received and told me the correct ring was sent. I asked for a return label a week ago, with no response. Phone number and USA address on their webpage is fake.
Placed order on February 16th,it is now February 24th,and I have left 4 messages (3 email, 1 "Chat" ) for an update on my order with no response. This is the worst customer service I have experienced in a long time. Update:I finally heard from them on February 25th. UPDATE! It is now March 16, and getting a reply to my messages is non existent. Starting to wonder if this a scam.