Wake up and learn how to run a business right!!! UGH.
Wasn’t working perfectly for me, my cleanser wasn’t strong enough and the moisturizer spf was leaving my skin dry. I took a break from skincare and used a basic cleanser from PCA with the lightweight but very moisturizing Aloe Moisturizing Gel from Belif. After my reset, I’m noticing the Proven set is working better, but I’m still upset that they advertised they would reformulate free if you weren’t satisfied, and they advertised falsely replying to me saying they don’t do that for my cleanser. When I tried to do it for my spf/moisturizer they told me no as well. Absurd. I went online and changed the strength of my formulas Bc they have that feature online. No change at all in my next 2 refills. I mean. Customer service takes forever to respond. I think it’s all in all a customer service/policy problem. If you advertise something do it. And have a phone number like a normal business!! A principle of business. It’s not about what you think makes you happy, it’s about what keeps the customer happy. If that means higher expenses for a customer service team so be it. They’re charging you 110-150$ for three pieces of skincare anyway! Ugh. LEARN HOW TO RUN A BUSINESS PEOPLE. WAKE UP -.-