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Stuart Taylor

United Kingdom

1 Reviews
1 Reads
3 Useful

1 review

Doncrate

Absolutely awful company. Avoid with all costs

Absolutely awful company with shocking customer service. Ordered 2 items in memory of Diogo Jota for my son. Paid for express delivery but items took 2 weeks to arrive. I ordered 1 x Memorial Coin and 1 x Diogo Jota POP Doll. When they arrived the coin was "ok" certainly not worth the money, but the POP doll arrived wasn't in the box, looked a very cheap version but was actually Cristiano Ronaldo not Diogo Jota. I emailed the company who offered a disgusting 20% refund. When I challenged this they increased this to 50% or if I paid for the shipping back to them they would offer 100% refund. I have no issues in paying for shipping costs if the mistake was mine but not when the wrong cheap product was sent. Luckily I paid via PayPal and was able to get a full refund. Avoid this company with all costs. Sadly they are using the sad death to Jota to make money from fans who wanted memorabilia to remember him of.

2025-07-24Helpful 3