Nano Bead Extensions
Couple of issues with this company. First, like many others have mentioned, there are import duties charged on orders. The problem is that you do not know the cost upfront and, in some cases, those charges can be significant. I ordered the hair itself and it appears to be good quality. However, the real issue was with the nano bead compatibility. At checkout, buried in the product specifications, it simply states “to be used with nano beads” — which is obvious. What is extremely unclear is that the extensions apparently require THEIR SPECIFIC nano beads. I saw the note and asked my stylist about it beforehand. She told me, “No problem, I have plenty of them,” so I reasonably assumed standard nano beads would work and did not order additional ones. BC, clearly, if they had their own that were specific that would be prominently disclosed in bright red, bold, checked at checkout, etc, right? Nope. I then drove 45 minutes to my stylist appointment, only to find out her beads were incompatible! To order the company’s beads afterward, the beads themselves were only $7, but shipping was $37!!!Then UPS charged an additional $37.50 in import duties. So, in total, I spent over $70 just to obtain a $7 pack of beads that I would have ordered originally had the company clearly disclosed the requirement upfront. This could have been easily avoided with a prominent notice stating something like: “IMPORTANT: These extensions require our specific nano beads and standard nano beads WILL NOT work.” Instead, the information was vague, buried in the product details, and nowhere near clear enough considering the consequences. The result was: A wasted day off Wasted time for my stylist A delayed installation Over $70 in unexpected costs for a $7 item When I contacted customer service, their proposed “solution” was a $20 gift card. That honestly felt dismissive and comical considering the inconvenience and unnecessary expense caused by their unclear communication. This was not a complicated issue. It simply should have been clearly disclosed before purchase. Get organized Cliphair....