Wall came, no hardware - customer service needs training to be better at their jobs
-I ordered the wall 1/21/25 and received wall no hardware received -Contacted Ian. He got the hardware ordered and charged me. Had to call Versare and speak to someone else to ask why I was charged for harware. That woman fixed it. -Hardware eventually came, but was missing one of the wall brackets. -I left two voice messages about missing bracket - no response -Sent an email saying missing a bracket, received a message saying my email was received -Didn't hear anything else. - Called Versare again on 2/14/25. Spoke to a nice girl. She said the wall bracket is ready to ship and I would get an email with a tracking # but nothing came. -Today, 2/20/25 I've not received the wall bracket or an email. My Versare wall is still not attached to my clinic wall (nearly a month later.) -I called Versare again 2/20. The person I spoke with "TJ" initially said the bracket was being shipped. But then realized he was talking about the initial hardware order #599236 which I have already received. Then he wanted to send me to Ian, who already had messed up my order. I asked to speak with someone else as I'm losing confidence with customer service. TJ said he'd review and think about who needs to be the one to help me. - That's where I'm at now.