Great support that helped me solve my issue.
I purchased a Ender-3 S1 from store.creality.com and I had an awful time printing with it. I couldn't get the first layer to adhere consistently. I tried multitude of solutions I found online and had varying amounts of success, but there were spots in the print bed in which it wouldn't adhere. There was too much bed warping and severe dips it seems. I ended up writing an email to customer support (the european support email) with little to no hope, since I had flashed the firmware for some open source replacement that offered more control over the printer in the hopes of fixing my printer. Much to my surprise, despite indicating that I did flash the firmware, the support team was very straightforward and only requested a video of the issue happening (which was not hard to provide), and later on a picture of the bed mesh. After some days, they replied that they would send me a hotbed replacement kit, and so they did, with no charge, not even for shipping. The replacement kit arrived and it works GREAT. I am so positively surprised, especially because I read quite a few bad reviews and was worrying I would have to just eat it, but I have now a working 3D printer and couldn't be happier. The printer itself is a base-entry model, is pretty simple and now works great. There is available third party firmware that allows for great control of the printer's functionality, and so far so good. Also knowing there are parts available to purchase is great in case anything breaks. Oh and replacing the hotbed was very simple since they have many servicing guides online at the creality cloud website.