Very poor service communication for…
Very poor service communication for last several weeks until the last person Karan from the service team (he was great), who was able to help and resolve the issue, but after several weeks past with overall very very poor support. It is the product itself and the service. Wifi still runs on 2.5 Hz and not on current most updated frequency, so I had to have two smart phone to work with mobile hotspot to even communicate with my Rotimatic. This was very frustrating experience for a computor novice. Then chat communication is very very problemtic since lot of service personnel is in India and with time it is very difficult to get hold of any body in proper time. I must have had 5-8 customer service people sending me message at night and very poorly could establish communication with them. Call back appointment schedule is worthless since they never call you on the time during the confirmed appointment time. I would not recommend to buy this gadget - for this price. There is no toll free service number to call and speak to somebody and ask for help. To really make this experience a positive experience they need to revamp this service protocol, but the product is of marginal quality as far as the Roti production is concerned !