We moved from Salt Lake City Utah to…
We moved from Salt Lake City Utah to Palm Bay Florida. I checked out different movers and decided on Amerisafe Movers. They said they do a lot of moves and told what to expect as well as when it would happen. They arrived a day early but all the better. They packed and loaded my house and said they would be in Florida in 5 days. I had to be there for delivery. I rushed 2400 plus Mies down to our new home and waited. They never showed up. I called Samuel who told me he would check. A lady from ALL SEASONS LLC moving call me back. She had a very thick accent and could hardly understand her. However in-between language difficulties she said “they were loading the truck”. I asked her what that meant. She told me they loaded a trailer to from the truck they had to move it from my house. This was never, NEVER explained to me. But Ok, it is what it is. 2 days later I called and the same lady who told me they were loaded the truck. I told her that was 2 days ago. She said that the trailer had broken and they ** HADN’T left Salt lake.** I asked when will they. She said in a day or 2. In 2 days I called to find out and was told they were loaded the truck AGAIN. I called Samuel and he said he would find out. I got a call from Americasfe #CUSTOMER SERVICE# and was told that the trailer had broken down and they would be loading it soon. I told her that was 4 days ago and we needed our house. She said it would be on the way soon. I waited another 2 days and never heard anything and called Samuel again. He told me he’d have *CUSTOMER SERVICE* find out. I received a call from the same Amerisafe Person and was told they hadn’t loaded it yet. I explained that we were without anything. We had to buy items to make do and it was costing a lot more. We needed our house. She told me again that it had broken down and they were working on it. I asked questions as to why can’t they put it on another trailer, where IS my house, and so on. She told me to stop talking, and to be quiet. She then told me it ****HAPPENS ALL THE TIME*** as well as they had !!! 21 working days (that’s 29 calendar days except with a holiday in-between it’s 30 days) to get me my house. The caveat was when she said **there isn’t anything you can do about it***. REALLY????? I was applauded and truly frustrated. I still haven’t heard anything of where my house is, is it secured, are the items SAFE, or any information about my house. DO NOT USE THIS OUTFIT!! They are unprofessional, unreactive, uncaring, and should not be trusted with what they say. I will update this review when I get any info. USE THEM AT YOUR OWN RISK!!!!! Document everything and have an Attorney retained IF you do like I have.