ImageMagic - A Great Disappointment
Actually, I was wrong when I told them they were unprofessional. They are not. They are just not professional. A professional printer would not have contorted a client’s image by stretching it to fit the required size, as they did with my business card. A professional printer would have alerted the client about the problem and allowed the client to get back with the appropriate artwork. It is true they sent me a picture of the proposed business card without mentioning any problems and so I assumed that they wanted me to check for spelling errors – which I did and confirmed all was fine. On a phone image, the contortions of the business card was not clear, AND not expected, as I assumed I was dealing with professionals. Then there was the other issue with the brochure. The artwork sent had equally divided panels for all the required information. Just because I specified that folding of the brochure was not required (since I had my own staff to do it and didn't want to pay for extra cost), did not mean it was no more a brochure. It was ordered as a BROCHURE. The product that I received was a mess of the formatted panels provided in the correctly formatted artwork sent to them. What I received was brochures with stretched and shrunk the panels making them uneven in size and could not neatly be folded. Finally they are claiming that I will receive a full refund for these items. First of all, it will not be a “full refund” since I paid by credit card. They are deducting the 3% which is imposed by merchant banks to them for credit card payments. I cannot understand why I am being penalised for their mistake. Also, apart from the time wasted waiting for their product and now having to find another vendor, I am also required to send back the defective items BEFORE they will refund any monies AND there has been no mention of bearing the delivery charges, which looks like it will also be at my cost. So I end up paying good money for nothing but a whole lot of trouble. And to date, I have yet to receive any refund. All said and done, ImageMagic is cheaper than most printers but I am reminded about “paying peanuts and getting …….. “ 3 days later: I received a full refund.... no courier addition