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Matt -

United Kingdom

1 Reviews
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1 review

Fotor

AVOID!

Terrible interface, intentionally difficult to cancel subscription and extremely poor customer service. I’ve never encountered a company that is so bad in terms of refund policy (in that it’s non existent). I got an email telling me they had billed me for a years worth of service which I don’t need or want. I thought I had cancelled (I still think I did) before the free trial was up ( I used it one time and decided it wasn’t what I needed), when I look at my account it says “no subscription”. So I emailed them regarding a refund. I was pointed to their fine print which states that their policy is not to give refunds (hidden within their policy terms). I thought they had to abide by some European trading standards regarding this (I will be looking into it as it sounds unethical and illegal)? I replied saying that I can’t even see any subscriptions when I log in using the email they have me on file as using so I can’t even use the services I have paid for. They ignored me. Absolutely shocking customer service - they are clearly just out to make easy money out of people and do not give a fig about their customers. They are borderline scammers in my opinion. AVOID!!!

2025-11-24