I bought two customization outfits from…
I bought two customization outfits from this website and half the costumes did not fit. I demanded a full refund, they tried giving me a thirty percent refund of the outfit. It was a hassle talking to them through the email and frustrating. They kept making excuses, saying it's because of the character it is long. So I asked them what was the point of the customization option. Then they said they couldn't afford a refund so I gave them the option to replace the parts that didn't fit. They said they couldn't because it was too busy at the factory and they couldn't alter the length of one of the costume. So I asked them "is the character the one wearing the outfit?" They had no answer to that and kept suggesting I find a local tailor. I wish it was that easy to find one. And they again when back to offering me a 30% refund. I demanded ten percent more though I feel I was too easy on them. I recommend never shopping here or they will make excuses for the outfit not fitting.