Worst customer service ever!
Due to a recent storm I lost my generator and needed another one ASAP. I called Max tool on a Wednesday and was informed that they had one in their Tennessee office which could be here by or before Monday. So by Friday when the tracking information still showed the generator was not shipped, I started to try calling Max Tool and it was impossible to get anyone to pick up. I knew this was not going to go well because additionally, it showed that it was coming out of their California office instead of the Tennessee office which was in direct contrast to what my sales person had said. I left several messages for my sales person, Jessie Hurt, who refused to answer or return my calls and messages. So I tried to get someone in customer service and that, also, was impossible. At one point, my phone rang one time and I could see it was Max tool calling me back but they disconnected after one ring and then would not answer my calls. At this point, FedEx tracking is showing that the delivery is scheduled for five days after it was promised. My sales person was so untruthful about delivery times and then, on top of that, would not communicate with me at all. I will never do business with this company again based on the worst customer experience I’ve I have her had. There are so many other places to spend your money where they actually care about the customer.