Installer scratched my metal roof
Installer scratched my metal roof ! He used a ladder with the stabilizing arms with zero padding or rubber. It was metal on metal. Installation was on a second home and I arrived 45 minutes before the scheduled time. If I had been present it would never have happened. When I arrived they were 90 % finished. He still had the defective ladder on the roof. I could see AND hear it scratching !! No reason to use that ladder. Easily reached with an 8 foot A frame. I had to run to the metal roofing store and buy touch up paint that matched and repair myself 15 separate damaged areas that were easily seen from 20 feet away. If this had not happened my rating would have been a 5 star. End result and product were great. I was given a promise by the salesman that my roof would not be damaged and arrival would be between 1pm and 3pm. Neither promise was kept. Bad taste in my mouth from what should have been totally positive. Installers were nice guys but careless.