Terrible
FYI Good luck getting refund. I requested a refund before my order was shipped since it was taking so long. And instead for them to get money they decided to ship the lashes later and never respond to me. They decided to respond once I submitted this rating. I apologize, but this is really bad customer service. TERRIBLE TERRIBLE COMPANY ORDER NUMBER 15347876 I ordered these lashes July 23 in hopes to use for a wedding and vacation. I reached out middle of august to see when I would received the lashes. I was told by August 27 since they are shipped by availability. When I didn't received by the first week of September I reached out for a refund, since they are no longer needed. Never received a response. Now today 09/23/2021 I just received a notification that they were delivered. I followed up with the same email that I sent over to them and they stated no refunds. ARE YOU KIDDING ME!? Make sure you read the shipping policy then add another month and half. Since you guys want to sugar coat and state that I never responded. Here is the entire email chain that I was sent. I literally requested a refund before my items were shipped. Now your telling me that I will only get $4.95 back. Also, I have to go out of my way and take time out of my day to send something back that I ORIGINALLY REQUESTED A REFUND FOR BEFORE IT WAS SHIPPED! --------------------------------------------------------- On Mon, Aug 30, 2021, at 05:10 PM, Tanecha wrote: Message: Hello I was told I was going to get my lashes by 08/27 I haven't yet, or have they at least shipped on the 27th? I don't see a tracking number On Mon, Aug 30, 2021, at 05:15 PM, Tanec tanecha wrote: To Whom this may concern, Please cancel this order. It has been since 07/23/2021 since I placed the order. I ordered these for two vacations that I had back to back but I never received my order. At this point, this isn't worth it. This is in your policy and this is way over the time limit. I never got a courtesy email or anything about being on backorder. I would like a full refund. -------------------------------- Hi Tanecha, I hope you're doing well. Thank you for bringing this to our attention. Let me check this with our order processing team. We will get back to you as soon as we got an update. Thank you for your patience and understanding. -------------------------------------------------------- I NEVER GOT A RESPONSE BACK FYI. ---------------------------------------------------------- On Thu, Sep 23, 2021, at 05:54 PM, Tanecha tanecha wrote: Hello- I am really confused. I asked for a refund. I just received a notification that this was delivered. Why when I ask for a refund you finally decided to ship the product, but when I inquired before you stated August 27. This is no longer needed. I requested a Refund! -------------------------------------------------------- On Thu, Sep 23, 2021, at 05:56 PM, 10 Day Lashes Support wrote: Hello Tanecha, There are no refunds on hand made products after 24 hours, but what you can do is refuse the product and we will refund minus the $4.95 shipping. Regards, ---------------------------------------------------------- On Mon, Sep 27, 2021 at 10:55 10 Day Lashes Support wrote: Hi Tanecha, I hope you're doing well. We sincerely apologize for the inconvenience and for the frustration. This is not the type of experience that we wanted you to have with us. We can send you a return shipping label to process your request. Please be reminded with our refund policy guidelines. -Products must be returned in their original condition with all items including the original packaging to qualify for a refund -Shipping charges are non-refundable * Customers can request an exchange or return within 15 days from the date of delivery. For more details, you may check it here: Looking forward to your reply. ---------------------------------------------- 10:58 AM (8 minutes ago) to 10 Why would I send the merchandise back now. You told me that I would only get $4.00 back. I originally asked for a refund before you send out my package!! --------------------------------------------------------- Update 2 response. Yes I know it has delivered that’s why I wrote this review. If you read what I said . Since it took basically two months to deliver. After the first month of waiting I requested a refund. Email is above. I got no response back . Month 2 I see a package at my door and it’s the lashes!!! That’s when I emailed again regarding my concern of not getting a full refund when I originally requested a month before and before they were shipped. They were not longer needed and I was forced to just go to the local store. Why would I want them when I request a refund. I’m upset because you DELIBERATELY ignored my refund request and still decided to mail out my order.