Database vs. Dating Service.
So my first review was very negative due to my understanding of the services vs. the actual service I purchased. Once I made a complaint I was immediately contacted by Rosalia, the Client Success Manager. She explained the process, and we cleared up where the disconnect had happened. I felt as if she understood my issue and was there to not only resolve it, but to assure the miscommunication didn't happen again. We resolved the issue to everyone's satisfaction.