United States
After ordering a product from OverHalf, I looked them up on Trustpilot and was concerned about all the bad reviews. The product had arrived quickly and as described, but it didn't fit and needed to go back. I requested to return it. It took two days for Overhalf to respond to the request, but they provided me info on how to do so. I followed their instructions, and about a week later, the refund showed up in my bank. I was relieved.
Absolutely terrible company to buy from. They have NO customer service. The phone is answered with a recording. No one returns the call. Their chat function isn't active, and emails are not responded to. It can be complicated setting up the system, and their puny FAQ's didn't address any of my difficulties. The sensors come with almost no instruction, and you can't find what you want on YouTube, either. Their website seems devoted to selling but not helping. This is a great concept but technology with no support is useless.