Shoes are cute. Return/exchange process is a pain.
Updated: Just to clarify after reading Beau Today's response, I'm willing to pay for return shipping. However, your process requires us to place an order for the shipping fee before receiving a return label, unlike other retailers, which will generate the label immediately and deduct the fee from your refund. Additionally, I had to take multiple photos of the shoes and packaging, deal with numerous emails and wait two days for the label. Can we have a simpler return process? Unfortunately, after reading your response, I have to remove one star; two stars left for the cute shoes. ------------------------------------------------------------ Although the shoes are cute and well-made, the return/exchange process is a nightmare. Refunds and exchanges are only processed through email. Photos are required. We also have to pay for shipping before they send us the return label. Also, customer service is located overseas, so it can take a long time to receive a response.