Above and Beyond Customer Service
I used BringFido to find a hotel to stay in with my dog over Christmas and it was perfect, exactly what I needed from a service like this. Excellent. Sadly on the last day of my trip, tragedy hit and sadly my dog didn't make the journey back home with me. Their system automatically sends you follow up emails asking you to review your experience, so I finally replied and shared with them what happened so that I might be removed from their mailing list. Someone named Kathy responded with kind condolences. Then a week or two later, an incredibly beautiful wind chime came in the mail from them with a lovely letter from Kathy and the BringFido crew. It was so above and beyond, it makes me tear up to write about it. This company is great and the people who work there are wonderful humans.