Poor quality & poor customer service
I bought this harness for my German shepard in May 2020. We only use it on weekends IF we go somewhere. However, Covid made sure that was not frequent. Last week the plastic buckle cracked and broke. Since nothing else is wrong with the harness I asked if they could send me a replacement buckle or if I could ship it in for repair. The response I received was "No" & "No". They stated their 60 day return policy and the fact I purchase it in May 2020. Hello, I'm not trying to return it, just repair the broken cheap plastic buckle. Obviously, they have a restricted 60 day return policy because they know the quality is not in the product for it to last. They should advertise these as disposable harnesses because mine is useless without the buckle that keeps it on so this one is going in the trash. It's really sad how products are no longer made to last. Let's just keep throwing poor quality products in the trash so our landfills can fill up that much faster. Thanks for nothing TrueHarness Customer Service.
