Positive Customer Service, But the Products Weren’t for Me
I initially left a very negative review and wanted to provide an update after completing the return process. To be fair, although the return process was a bit stressful and I was concerned after reading so many negative reviews online, the refund was processed successfully in the end and the customer service proved to be reliable and responsive. In my opinion, the quality is not comparable to the silk pieces I own from reliable brands. The fabric is much shinier and lacks the natural wrinkling that I would normally expect from silk. Although these pyjamas are less expensive, they are simply not for me. Unfortunately, the non-refundable items will go unused, as I still have doubts about whether they are truly made from 100% silk. After performing a simple wet test, the fabric did not develop the slightly rough, tacky texture that silk often exhibits when damp. I also found the briefs to be far more stretchy than I would normally expect from pure silk. I appreciate that the company honoured the refund and handled my case professionally. However, I would encourage potential buyers to read both positive and negative reviews and make their own judgment before ordering.