I ordered a fan on April 13
I ordered a fan on April 13, 2026. On the 29th of April, I called customer service to see why I had not received the item. The rep was totally unaware of why the shipment had not progressed. I had the receipt from the shop. On the 08th of May, I registered a dispute with Amex. Shortly thereafter, FA contacted me and said, I quote, "If you will cancel the dispute and remove your negative review, we will refund your money." Our bank will not let us do this unless you comply." I am reasonable and run a business, so I gave them the benefit of the doubt. Wrong choice; I have heard nothing from this company. So I have reinstated the dispute. This makes me furious; the original purchase was 6 to 8 days shipping. Consequently, I have ordered a new fan from a family-owned business out of Texas; it arrived in 4 days. Customer service is blind.