I booked and paid for the fast track…
I booked and paid for the fast track assistance service at Ho Chi Minh Airport through Travelooka, and I noticed on my credit card a few weeks later that they had cancelled it and refunded it. They did not send me any communication that they were going to cancel or had done so, nothing at all! If I hadn't noticed that cancellation I would've been at the airport and possibly missed my flight because I did not have the fast track voucher that I thought I had.. I also spent nearly an hour on the phone trying to figure out what had happened and I was disconnected and no one bothered to call me back even though they knew who I was and they had my details.. Appalling customer service! So BEWARE with this company. Not impressed.